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Track
Your UPS Packages Here
Shipping options include UPS Ground & 3 Day Select, USPS First-Class, Express, Priority, and International Priority.
UPS
will not ship to P.O. Boxes. Please
provide a street address.
Delivery
Time
Orders
will ship from our warehouse within 2-4 business days. UPS
delivery times vary but generally take no more than 3-5 business
days.
Please note that these are conservative estimates; the total
time from purchase to home delivery may be less than a week.
Delivery
Cost
Shipping
costs depend on the products purchased and the shipping method selected. Shipping costs are
weight based, using UPS and USPS shipping rates.
Visit the UPS and USPS sites to learn more about their shipping.
Return Procedure: You may return unopened and unused food, treat, and supplements in original, sellable condition within 21 days of receipt for a refund equal to the product amount (not including shipping charges or taxes).
Please contact us by email or phone of your desire to make a return and we will make a reasonable and fair effort to resolve your concern. Please make sure to indicate your order number if possible, and the item(s) you wish to return and the reason.
Packages can be sent to:
US Bones
4040 South Normal
Chicago, IL 60609
Mis-shipment: If you have received an incorrect item, please send an email to order@usbones.com or call us at 773-451-2320. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 21 day return policy period.
Refused Delivery: If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if UPS is late due to UPS error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.
Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account. |
